Kathleen’s Blog

(Newest from Huffington Post) Delivering healing care to patients and families in the aftermath of medical errors, and their emotional impacts, ought to be a core function of every provider, too. A recent Canadian study for all provinces except Quebec reported that one in 18 hospitalized patients experienced avoidable medical errors in 2014 – 2015. […]

(Published in The Huffington Post) On a late Sunday night one recent long weekend, I was contacted by a family who was distressed over the treatment their elderly father was receiving in the hospital. I operate an online outreach clinic for patients and families through The Center for Patient Protection. It has helped thousands over […]

  It’s time for a top-to-bottom review of just how user-friendly and fair our healthcare complaint bodies really are.  You expect that casinos are going to be slanted in favor of the house. But you don’t imagine those kind of odds when it comes to complaints about hospitals and healthcare providers that may have caused […]

It should be no more acceptable to encounter an absence of compassion, kindness and respect in the healthcare setting than it is to buy a new car and discover they forgot to include the brakes.  Yet it happens to patients and families everyday around the world, along with the emotional harm it unleashes. (Published in […]

The prognosis for the IOM’s newest bombshell on diagnostic errors is not encouraging. Its first report in 1999 on medical errors promised a 50 percent reduction in 5 years.  Since then the number of deaths has soared to the point where hospital harm is the third leading cause of death in the U.S. and Canada.   […]

More than a decade late and half the size of the U.S. version, Canada’s hospital “never” list falls short in giving patients and families the protection they need (Published in The Huffington Post, September 23, 2015) As of last Friday, sawing off the wrong limb became a “never” event in Canada. It’s one of 15 incidents the Canadian Patient Safety Institute […]

(Published in The Huffington Post) International Suicide Prevention Day came and went last week. But it’s hard to know whether most hospitals noticed it, or how well they are doing in combating self-harm by their patients. How hospitals handle mental health issues can have serious consequences. One winter night in 2004, Cynthia Oster, 44, slammed her rented […]