Our Policy Rx for Safer Healthcare

The Cen­ter for Patient Pro­tec­tion is wide­ly rec­og­nized for its long‐standing advo­ca­cy of inno­v­a­tive pol­i­cy ini­tia­tives on what it calls true 21st cen­tu­ry patient and fam­i­ly engage­ment, includ­ing a suite of bold, evidence‐based, patient‐demanded trans­paren­cy ini­tia­tives for improv­ing health­care safe­ty and empow­er­ing patients, includ­ing:

• manda­to­ry, ver­i­fied report­ing and dis­clo­sure of med­ical and diag­nos­tic errors;

• trans­par­ent, audit­ed and eas­i­ly acces­si­ble rat­ing sys­tems for patient safe­ty in the hos­pi­tal set­ting;

• more account­able over­sight of health­care pro­fes­sion­als; 

• cre­ation of a nation­al­ly coor­di­nat­ed and pub­licly acces­si­ble data­base of dis­ci­pli­nary actions against health­care pro­fes­sion­als;  and

• estab­lish­ment of a nation­al patient safe­ty agency to over­see the pre­ven­tion of sys­temic break­downs in care, med­ical errors and hospital‐associated infec­tions. 

To cre­ate a more fair, bal­anced and patient‐friendly health­care sys­tem, The Cen­ter for Patient Pro­tec­tion also calls for:

• elim­i­na­tion of Canada’s tax­pay­er sub­sidy of the Cana­di­an Med­ical Pro­tec­tive Asso­ci­a­tion (CMPA), where pub­lic funds are used to pay the lia­bil­i­ty insur­ance pre­mi­ums of physi­cians;

• remov­ing fees for patient access to med­ical charts (patient and fam­i­ly engage­ment is the gold stan­dard for trans­for­ma­tive health­care and any­thing that acts as a dis­in­cen­tive to full par­tic­i­pa­tion, like charg­ing fees for the patient’s per­son­al health­care infor­ma­tion, is to be avoid­ed); 

• end­ing hos­pi­tal park­ing charges (anoth­er dis­in­cen­tive to fam­i­ly involve­ment in patient care); and

• bet­ter train­ing, includ­ing trauma‐informed prac­tices, of health­care pro­fes­sion­als in pro­vid­ing emo­tion­al and stress‐abating sup­port to fam­i­lies car­ing for hos­pi­tal­ized loved ones.

The Cen­ter for Patient Pro­tec­tion is the first advo­ca­cy of its kind to call for a nation­al strat­e­gy for remov­ing gender‐related bar­ri­ers to health­care for women (see below), includ­ing par­tic­i­pa­tion in clin­i­cal research, which cur­rent­ly places too many women at risk for adverse out­comes com­pared with male coun­ter­parts.

The Cen­ter for Patient Pro­tec­tion con­tin­ues its unique work in pro­vid­ing com­pas­sion­ate sup­port to patients and fam­i­lies seek­ing safer care and help­ing them to nav­i­gate through the after­math of med­ical errors.  Too many patients and fam­i­lies around the world report major dif­fi­cul­ty in obtain­ing prop­er health­care respons­es when faced with adverse events in the hos­pi­tal set­ting or when con­front­ed by seri­ous break­downs in care or com­mu­ni­ca­tion with the health­care team.  

Many say they have nowhere to turn dur­ing these times of great­est need and emo­tion­al stress where the well‐being of a loved one hangs in the bal­ance or the search for answers hits a wall of silence.

The first of its kind any­where, and now in its 8th year, The Center’s online out­reach clin­ic has helped and sup­port­ed patients and fam­i­lies in every major coun­try around the world.  Despite a heavy case­load, and entire weeks often devot­ed to the needs and inter­ven­tion requests of a sin­gle patient or fam­i­ly mem­ber, no out­reach for help has ever been turned away.

The Cen­ter for Patient Pro­tec­tion con­tin­ues its pol­i­cy, guid­ed by its heal­ing health­care virtues, of nev­er charg­ing the most vul­ner­a­ble patients and fam­i­lies for this ser­vice. 

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