Welcome to The Center for Patient Protection


Patient Protection.Healthcare


Building on lived experiences and innovative thinking to create better outcomes and more compassionate care in patient safety, mental health delivery and reduction of suicide risk.

The Center for Patient Protection and Patient Protection.Healthcare acknowledge that we are on the traditional territory of many nations including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee and the Wendat peoples and is now home to many diverse First Nations, Inuit and Métis peoples. Toronto is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.


One of the oldest healing tools in medicine is still one of the best, and least expensive: Compassion.


The Center for Patient Protection, now a part of PatientProtection.Healthcare, works to improve patient outcomes and family experiences by putting compassion at the heart of every part of the healthcare process.  With our deep knowledge base of lived experiences shared by thousands of patients and families over the past two decades, we work to strengthen safer patient- and family-focused care, campaign to remove gender-based healthcare gaps and advocate transformative improvements in mental health and suicide prevention services. Compassion and innovation drive our mission and the work of our lab in creating outside-the-box solutions when old ways begin to fail. We value, honour and work to embed inclusion, diversity, equity and respect throughout the healthcare system.  They are an integral part of The Center’s healing healthcare virtues.

Recognized around the world for our impassioned voice in raising awareness about the importance of compassion-based patient and family partnerships in building safer care models, and standing for the most vulnerable as they navigate their healthcare needs, we are the oldest fully independent patient-centered advocacy and the first to offer an online outreach and advocacy clinic to provide trauma-informed support to patients and families struggling with the emotional pain of medical errors.

We’re not aiming to defy gravity.  We’re just trying to land caring and compassion where they are most needed in our healthcare systems and in the everyday world.

Click a portal below and go inside PatientProtection.Healthcare 

Visit now.

Visit now.

Betrayal. And that was just the beginning.

Government cuts to GIS benefits for low-income seniors have caused a train wreck of every possible toxic outcome from this forced descent into poverty, including death and suicide.


Read more…

WHO FILL HAVE A FUTURE IN A POST-PANDEMIC CANADA? The shameful treatment of its poorest seniors, along with other vulnerable groups too long forgotten, needs a national inquiry.

Canada once had a reputation for being a caring society. But the way the federal government has treated its lowest income seniors is nothing short of a national scandal.  Even after huge public pressure forced it to set things right, it continues to inflict life-threatening harm on the poorest and most vulnerable seniors with each passing day.

Read Kathleen Finlay’s latest in the Hill Times 

Read our submission to the Senate of Canada

More recent media and interviews. 


Kathleen Finlay in another compassion conversation with CTV News Channel anchor Angie Seth.

Video from interview to come.



Visit Kathleen Finlay’s new advocacy and advisory service specializing in building trauma-informed practices and innovative policies for mitigating harm, fostering healing and spearheading a culture of caring.  We’re bringing compassion to life in governments, public institutions and private corporations.