A Message for Visitors about the Coronavirus Crisis

During the COVID-19 pandemic, The Center for Patient Protection will be concentrating its work on giving voice to the most vulnerable in dealing with this public health emergency, including coping with its mental health challenges. We know how stressful it can be when loved ones are hospitalized and family members cannot provide the supportive care they normally do. We also know that the jarring swirl of events each day, on top of sudden financial pressures and even forced isolation, can take an emotional toll on the strongest among us.

For the duration of this crisis, we will be suspending the regular work of our outreach clinic, which has helped and supported patients and families around the world for the past decade, in order to focus our advocacy, including working with the media, on the needs of our patient, family and mental health communities as they become impacted by this epidemic. Our media work and published op-eds have begun to address major shortcomings in the approach of governments to the crisis and we will continue to engage in those positive contributions.

If you need to reach The Center, please see our contact page. For your own safety, and for the well-being of everyone in your immediate or extended family, please follow the advice of healthcare professionals. If you are experiencing serious medical symptoms, or emotional issues where you think your life may be at risk, call 9-1-1.

We are all better when we work together and support each other. Viruses can’t long thrive in that environment.

Stay well!


Kathleen Finlay’s interview with CBC News


The Hill Times, March 18, 2020

The Ottawa Citizen, Print Edition, February 29, 2020

The Center for Patient Protection | PatientProtection.Healthcare

The beginning of a better, safer, more compassionate healthcare experience.


Our Campaign to Save Lives: A re-imagined approach to preventing suicide.  A 988 hotline that can be a life ring. Visit the new site of our 988 Campaign for Canada.



See Kathleen Finlay’s interview on CTV National News with Lisa LaFlamme



Suicide is becoming an epidemic among some population groups in Canada. Victims of gender-based violence and bullying are especially at risk, as are members of our indigenous communities. We call for a new approach and fresh thinking to address this public health crisis, including the creation of a national three-digit 988 suicide prevention hotline network. 



Kathleen Finlay’s op-ed in The Hill Times, calling for appointment of a
federal gender-based anti-violence Commissioner.

For more than a year, PatientProtection.Healthcare and the ZeroNow Campaign have called for federal action to address gender-based gaps in healthcare and in the well-being of victims of sexual violence. In Prime Minister Trudeau’s mandate letter of December 2019 to the Minister of Health, the federal government committed to developing an action plan to reduce gender-related health gaps. Kathleen Finlay’s Hill Times op-ed is part of a series of articles and commentaries that provide insight into a way forward that can produce genuine game-changing outcomes.  

Kathleen Finlay interviewed on CTV National News

The case of Toronto rapper John River (Matthew John Derrick-Huie), who went to the doctor with chest pains and shortness of breath in 2017 and embarked on a two-year medical nightmare.

“Kathleen Finlay, the CEO and founder of The Center for Patient Protection, called River’s treatment “appalling.”

“Anytime a person presents multiple times to a hospital or a health-care provider for the same symptoms or worsening of their symptoms, that should send up big red flags, that should not be happening,” she said.

See video on, disrespect, disbelief and emotional harm in healthcare.

Kathleen Finlay interviewed on CBC’s Go Public

Calls medical errors a silent epidemic that needs to be treated as a public healthcare crisis.

Urges creation of healthcare equivalent of NTSB to investigate and reduce critical hospital errors like surgery ‘never’ events.

Those mishaps are part of a “silent epidemic,” according to advocate Kathleen Finlay, founder of the Center for Patient Protection, an independent,Toronto-based group aimed at improving health care.

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