Welcome to the beginning of a better, safer, more compassionate healthcare experience.
Too often when seeking healing in the healthcare setting, patients and families encounter harm instead. Frequently it is disabling. Often it is life ending.
—Kathleen Finlay, founder, The Center for PatientProtection | PatientProtection.Healthcare.
Every day, patients, families, healthcare providers and the media from around the world turn to Patient Protection.Healthcare and The Center for PatientProtection for insight and information on how to create a safer, more transparent and compassionate healthcare experience.
To err is human, to cover up is unforgivable, and to fail to learn is inexcusable.
—Sir Liam Donaldson, MD
Whether we’re advocating before Parliament, intervening with a healthcare body, bringing new reforms to the policy table or being interviewed by the national news, patients and families know they have no more committed voice or stronger champion.
An important social movement seemed to emerge in the wake of “To Err Is Human,” but it has lost its way.
—Kathleen Sutcliffe, PhD
Medical errors are the third leading cause of death in Canada and the United States. They injure millions every year and add billions to the cost of our healthcare systems. Some trends, like leaving objects in patients after surgery, are getting worse. That’s why we think our healthcare systems need a second opinion when it comes to the well-being of patients and families.
A21st century approach to healthcare challenges.
From improving DNR practices to creating safer bedside care, our Patient and Family Engagement Lab builds on our extensive knowledge base of patient and family experiences. We’ve proposed the creation of the healthcare equivalent of an NTSB to combat medical errors and systemic infections, called for mandatory hospital reporting of medical errors and free access to patient medical records, and created a suite of powerful engagement devices like our HealthyListening Tool to improve provider communication with patients and families.
Change where it counts.
We’ve pushed for mandatory hospital disclosure of medical errors, creation of a hospital rating system (we like the Leapfrog model), an end to the typical deny and defend response when patients seek explanations for medical harm, and termination of public funding of the Canadian Medical Protective Association, which is a taxpayer-subsidized legal aid system for doctors.
Re-imagining our approach to suicide prevention.
Suicide is becoming an epidemic in some parts of our population. Among males between the ages of 14 and 24, it is the second leading cause of death. We’ve proposed the creation of a national strategy to unleash innovative solutions to combat this growing public health crisis, including adoption of a 988 national suicide prevention hotline.
Too often, the greatest health risk to women is— being a woman.
Women still face healthcare gaps and delays in diagnosis and treatment solely based on gender. These can be life-threatening. They need to be closed and ended. We’ve called for a national strategy, beginning with the creation of an panel of experts clinicians and patient advocates, to raise awareness and produce a blueprint for a true 21st century approach to removing these harmful gender barriers.