Improving outcomes | Healing harms
The Center for Patient Protection, now a part of PatientProtection.Healthcare, is one of the healthcare world’s foremost independent voices for improving healthcare outcomes through genuine patient and family engagement, creating innovations to combat medical errors and championing a culture of compassion at every level of care.
The Center for Patient Protection was founded by Kathleen Finlay following a life-altering family experience with the devastation of medical errors which, after being documented in Medscape and The Huffington Post, has been reprised to astonished audiences in hundreds of blogs, journals, law pages and websites throughout the world. Kathleen is one of the patient safety movement’s most passionate and recognized voices for making patients and families first in the healthcare system. She is frequently interviewed by major media, including CTV News and CBC News.
We’re proud of our unique, experience-informed approach to supporting and working with patients and families. By giving voice to their experiences, and by taking a strong role advocating for and building patient safety innovations and policy reforms, we’re helping to save lives, reduce emotional trauma, cut the costs of medical errors and influence positive outcomes for all the participants in our healthcare systems.
From its inception, The Center for Patient Protection has answered the desperate calls of patients and families around the world in their search for safer care or help in navigating the trauma of medical errors. Unlike government-funded healthcare think tanks and most other advocacy groups — which do not provide one-to-one patient support — our mission has been performed without the benefit of any government or healthcare industry funding. We have never charged any vulnerable or financially disadvantaged user for this support service, which is often urgently called on late at night, on weekends and on holidays. The costs of operating the The Center, including its innovative patient safety research, have been borne by Kathleen Finlay and her family.
Medical errors in the hospital setting are the third leading cause of death in the United States and Canada. They leave millions injured and emotionally traumatized, and add unnecessary billions of dollars to the costs of our healthcare systems. The cost of medical harm in Ontario alone is estimated at more than one billion dollars each year.
It is ironic that, in a multi-billion-dollar, publicly-funded healthcare system where it is those very providers that produce so much avoidable harm, vulnerable, financially disadvantaged patients and families turn to a non-insider advocacy for help in dealing with the aftermath of that harm. Adding to the irony, that help is being provided by The Center without charge and without a dollar of funding from government or Canadian healthcare providers.
With a knowledge base built on thousands of patient and family interactions over its years of operation, these unique lived experiences of patients and families provide an invaluable learning tool. This allows PatientProtection.Healthcare to innovate, design and nurture experience-based patient safety tools and protocols to reduce avoidable harms and improve healthcare outcomes.
Every day, our site is consulted by top healthcare providers, policy makers and healthcare media from around the world. At The Center for Patient Protection, and PatientProtection.Healthcare, we’re proud of our unique, experience-informed approach to supporting and working with patients and families. By giving voice to their experiences, and by taking a strong role advocating for and building patient safety innovations and policy reforms, we’re helping to save lives, reduce emotional trauma, cut the costs of medical errors and influence positive outcomes for all the participants of our healthcare systems.
NEW: PatientProtection.Healthcare’s Safer Women Health Initiative™, focusing on raising awareness of, and removing, the barriers to safe care and timely treatment that confront women every day and avoidably place their lives at risk. The initiative seeks to address the often unreported and unknown health issues arising from sexual violence and the need for trauma-informed care in responding to victims. It also calls for a re-imagined and more effective approach to preventing suicide, which has become a public healthcare crisis across society.