Making patients and families safer

Our Focus

We advocate for game-changing policy changes to strengthen transparency, disclosure and engagement — the indispensable pillars of any enduring relationship of trust in healthcare systems.

We apply our extensive knowledge base of patient and family narratives shared with us for close to a decade to build innovative patient safety tools and practical engagement solutions.

We work with the media and in the political arena to challenge harmful barriers that keep patients and families silent and prevent meaningful accountability, like healthcare’s infamous deny and defend culture, the taxpayer-funded Canadian Medical Protective Association and insider bias that frequently thwarts true patient and family partnership in their healthcare experiences.

Through its Online Outreach Clinic, the first of its kind, The Center provides experienced one-to-one counseling and compassionate support to victims of medical errors, family members and those needing answers in order to move forward in their healing journey.

Improving outcomes | Healing harms

The Center for Patient Protection, now a part of PatientProtection.Healthcare, is one of the healthcare world’s foremost independent voices for improving healthcare outcomes through genuine patient and family engagement, creating innovations to combat medical errors and championing a culture of compassion at every level of care. 

The Center for Patient Protection was founded by Kathleen Finlay following a life-altering family experience with the devastation of medical errors which, after being documented in Medscape and The Huffington Post, has been reprised to astonished audiences in hundreds of blogs, journals, law pages and websites throughout the world. Kathleen is one of the patient safety movement’s most passionate and recognized voices for making patients and families first in the healthcare system. She is frequently interviewed by major media, including CTV News and CBC News.

We’re proud of our unique, experience-informed approach to supporting and working with patients and families. By giving voice to their experiences, and by taking a strong role advocating for and building patient safety innovations and policy reforms, we’re helping to save lives, reduce emotional trauma, cut the costs of medical errors and influence positive outcomes for all the participants in our healthcare systems.   

From its inception, The Center for Patient Protection has answered the desperate calls of patients and families around the world in their search for safer care or help in navigating the trauma of medical errors.  Unlike government-funded healthcare think tanks and most other advocacy groups — which do not provide one-to-one patient support — our mission has been performed without the benefit of any government or healthcare industry funding. We have never charged any vulnerable or financially disadvantaged user for this support service, which is often urgently called on late at night, on weekends and on holidays. The costs of operating the The Center, including its innovative patient safety research, have been borne by Kathleen Finlay and her family.

Medical errors in the hospital setting are the third leading cause of death in the United States and Canada. They leave millions injured and emotionally traumatized, and add unnecessary billions of dollars to the costs of our healthcare systems. The cost of medical harm in Ontario alone is estimated at more than one billion dollars each year.

It is ironic that, in a multi-billion-dollar, publicly-funded healthcare system where it is those very providers that produce so much avoidable harm, vulnerable, financially disadvantaged patients and families turn to a non-insider advocacy for help in dealing with the aftermath of that harm.  Adding to the irony, that help is being provided by The Center without charge and without a dollar of funding from government or Canadian healthcare providers. 

With a knowledge base built on thousands of patient and family interactions over its years of operation, these unique lived experiences of patients and families provide an invaluable learning tool. This allows PatientProtection.Healthcare to inno­vate, design and nur­ture experience-based patient safety tools and pro­to­cols to reduce avoidable harms and improve health­care out­comes.

Every day, our site is consulted by top healthcare providers, policy makers and healthcare media from around the world. At The Center for Patient  Protection, and PatientProtection.Healthcare, we’re proud of our unique, experience-informed approach to supporting and working with patients and families. By giving voice to their experiences, and by taking a strong role advocating for and building patient safety innovations and policy reforms, we’re helping to save lives, reduce emotional trauma, cut the costs of medical errors and influence positive outcomes for all the participants of our healthcare systems.   

 

NEW:  PatientProtection.Healthcare’s Safer Women Health Initiative, focusing on raising awareness of, and removing, the barriers to safe care and timely treatment that confront women every day and avoidably place their lives at risk. The initiative seeks to address the often unreported and unknown health issues arising from sexual violence and the need for trauma-informed care in responding to victims. It also calls for a re-imagined and more effective approach to preventing suicide, which has become a public healthcare crisis across society.