Introducing 21st Century Patient- and Family-Led Engagement

Introducing 21st Century Patient- and Family-Led EngagementSM

A breakthrough patient- and family-based approach to reducing the causes of avoidable medical errors and related emotional harms that devastate millions every year.

The Center for Patient  Protection is pleased to announce a new weapon in the arsenal to reduce medical errors and related harms in the hospital setting. Created out of the experiences of thousands of patients and families who have shared their stories with us over the years, our 21st Century Patient- and Family-Led EngagementSM is a ground-breaking step in the evolution of patient- and family-centered care.

Originally developed in the 1990s, the concept of patient-and family-centered care has made important inroads in recognizing patients and families as central partners with the healthcare team and who play a vital role in achieving successful outcomes. But we believe it is time to advance this concept further, especially in the light of available information about real-time adverse experiences in the hospital setting and the still unmitigated risk of medical errors and infections which claim hundreds of thousands of lives every year and leave countless others emotionally devastated.

At the heart of our model for 21st Century Patient- and Family-Led EngagementSM is the idea that patients and families need both critical information about the risks they face and clinical support that recognizes the most common barriers to safe and emotionally affirming care — the same barriers they report time and time again. Our model offers healthcare providers the tools and resources that allow them to directly deliver the kind of informed care patients and families require in all phases of their clinical interactions ⎯ and in real time.

At the heart of our model for 21st Century Patient- and Family-Led EngagementSM is the idea that patients and families need critical information about the risks they face and clinical support that recognizes the most common barriers to safe and emotionally affirming care — the same barriers they report time and time again.

Our tools and resources work because they are developed from the strongly voiced narratives of patients and families. It is widely recognized that the shared experiences of patients and families are frequently the most compelling and persuasive of all reports involving hospital stays, and that they often capture incidents that go unreported in official clinical records.

Over the years, patients and families, through the online outreach clinic of The Center for Patient  Protection, have shared the experiences that most concern them when it comes to breakdowns in care involving medical errors and other failures. Too often, those breakdowns are accompanied by devastating waves of emotional harm that last for years, along with feelings of isolation and abandonment.

With the tools and teachable lessons that have been derived by capturing these experiences, we believe patients and families are better able to protect themselves in the hospital and providers are more strongly positioned to deliver the safer and more healing culture that patients and families need and expect.

If you are a high-performing provider interested in exploring the promise of our new model for 21st Century Patient- and Family-Led EngagementSM, please contact Kathleen Finlay, founder and CEO, The Center for Patient  Protection.