Advocacy Service & Online Outreach Clinic

Advo­ca­cy Ser­vices & Online Out­reach Clin­ic 

The Cen­ter for Patient  Pro­tec­tion hears from patients and fam­i­lies around the world every day. Most want to share their sto­ries of med­ical and emo­tion­al harm in the hope that they will con­tribute to greater aware­ness about the need for safer, more com­pas­sion­ate health­care.  Some are still fac­ing ago­niz­ing deci­sions about what went wrong and what they should do about it.  Oth­ers are haunt­ed by the emo­tion­al trau­ma that adverse hos­pi­tal expe­ri­ences have caused and are look­ing for guid­ance in how to obtain res­o­lu­tion and clo­sure.

By lis­ten­ing to and sup­port­ing the patients and fam­i­lies from around the world who turn to it for help every day, The Cen­ter for Patient Pro­tec­tion has become  ground zero in the bat­tle to fight med­ical errors and the dev­as­tat­ing emo­tion­al harm they leave.

Over the years, patients and fam­i­lies have increas­ing­ly looked to Kath­leen Fin­lay, The Center’s founder and CEO, for her com­pas­sion­ate and expe­ri­enced voice in guid­ing them through one of the most dif­fi­cult and com­plex jour­neys of their lives.  Med­ical errors and the emo­tion­al harm that fre­quent­ly accom­pa­nies them know no geo­graph­i­cal bor­ders.  They occur in every coun­try. Through The Center’s Online Out­reach Clin­ic, Kath­leen has pro­vid­ed advo­ca­cy and ombuds ser­vices for patients and fam­i­lies from every part of the world.  We have helped patients and fam­i­lies obtain med­ical records, inter­vened with providers and law mak­ers on their behalf to deal with urgent care needs, helped fam­i­lies find med­ical assis­tance and doc­tor care and offered guid­ance on options avail­able, based on exten­sive expe­ri­ence, to find res­o­lu­tion and clo­sure in deal­ing with med­ical errors and their emo­tion­al harm.

The Cen­ter for Patient  Pro­tec­tion is the only patient- and family-centered care advo­ca­cy orga­ni­za­tion to pro­vide this kind of sup­port ser­vice.  It has done so for the past six years with­out charge to dis­tressed patients and fam­i­lies.

Patients and fam­i­lies relate well to Kath­leen because, in addi­tion to being a con­sum­mate pro­fes­sion­al who has tire­less­ly sought to raise pub­lic aware­ness glob­al­ly about the avoid­able epi­dem­ic of phys­i­cal and emo­tion­al harm that is caused by med­ical errors, she knows first-hand what they are going through.  She expe­ri­enced the same trau­ma in try­ing to keep a loved one safe and then deal­ing with the the emo­tion­al strain that comes in the after­math of  avoid­able harm.   It is a jour­ney she believes no patient or fam­i­ly should ever have to take alone or with­out a strong and knowl­edge­able advo­cate.

If you wish to reach the Online Out­reach Clin­ic of The Cen­ter for Patient  Pro­tec­tion either to share your hos­pi­tal expe­ri­ence or to request assis­tance in a cur­rent issue, please pro­vide as much detail as pos­si­ble in your ini­tial email. You can reach us here.  If it involves a hos­pi­tal mat­ter, please be sure to com­plete our hos­pi­tal inci­dent report first. If your case is urgent, be sure to write URGENT in the sub­ject line of your email.

We can’t per­form mir­a­cles, but we do our best to respond based on the urgency of the sit­u­a­tion as it has been described to us. Many patients and fam­i­lies who have been ignored or dis­re­spect­ed in their health­care expe­ri­ence tell us that is a mir­a­cle in itself.