Our Contact Policy and Terms of Use 

The Center for Patient  Protection welcomes feedback, comments, suggestions and inquiries from patients, families, healthcare providers, the public and members of the media.  

If your contact is about a specific incident of hospital harm, by filling out our hospital incident report, found below, you can give us a better idea of whether, and how, we can help.  You should complete the incident report and then email us separately if you wish a response.

We do our best to reply to every email, but due to the large volume of correspondence from patients and families around the world, our responses must be on a priority basis, determined by the apparent urgency of the situation and the extent to which we think we can help.  

If you are looking for an intervention from The Center for Patient Protection, or are seeking our advice on a specific issue, please see our policy on patient/family advocacy.

Please keep in mind that we do not provide legal or medical advice. Instead, we attempt to share the knowledge gained from our own experience, our interactions with thousands of other patients and families, and our extensive review of existing patient safety literature.  

Our values inform and guide everything we do. The information you provide will be kept confidential, but we may request that you allow us to use excerpts (without any identifying information such as the name of the patient and family or the hospital) for our snapshots of hospital harm or blog postings. 

The information on this site is protected by copyright and may not be reproduced (except for personal use) without our express consent.  We permit the reproduction of short excerpts of postings and pages that appear on our site, but only if you provide full credit to The Center for Patient Protection and include a live URL link to the original page or post.  Reproduction of any kind for commercial purposes is strictly prohibited. Use of all or any part of The Center’s logo/header, or any image captioned with a service mark (SM), requires our prior express consent.

Your use of this site, and/or contact with us, is your acknowledgement that you understand and agree to these terms.

Please follow the links below for your specific contact.


Connect and share









Stand up and speak out


Patient Protection 1st(SM) 



Make your experience count and help others






















































Be a healthcare provider that moves the needle

in patient protection and the well-being of families




Let us share the voices of patients and families