For Providers

A unique part­ner­ship with the best providers to reduce harm and sup­port patients and fam­i­lies

We hear a lot from patients and fam­i­lies about some of the worst things that hap­pen in hos­pi­tals. And we know first-hand the dev­as­tat­ing impact of hos­pi­tal errors. But our own expe­ri­ence, and those of count­less oth­ers, has also made us acute­ly aware of the excep­tion­al care and life-enhancing accom­plish­ments that many hos­pi­tals deliv­er every day. Some are on the front lines in com­bat­ing the epi­dem­ic of harm that is rec­og­nized as the third lead­ing cause of death in the Unit­ed States and Cana­da.

Beyond the human and emo­tion­al car­nage it cre­ates, what makes med­ical errors so trou­bling is that most of them are pre­ventable.  Health­care providers have the abil­i­ty to reduce most them, yet so many have failed to do so. As Sir Liam Don­ald­son, M.D., one of the world’s most respect­ed voic­es for patient safe­ty, can­did­ly observed, “Too many health­care organ­i­sa­tions espouse the goal of safer care while regard­ing harm as the cost of doing busi­ness.”

A new par­a­digm for patient- and family-led engage­ment

The Cen­ter for Patient  Pro­tec­tion works with the best providers in build­ing what we call The New Par­a­digm for Patient- and Fam­i­ly  Led Engage­mentSM.  It is a vision that sees providers mak­ing patients and fam­i­lies first in every­thing they do.  They are unswerv­ing in fol­low­ing best prac­tices for patient safe­ty and fam­i­ly engage­ment.  They rec­og­nize the vital role that patients and fam­i­lies play in the deliv­ery of care and in shap­ing a pos­i­tive hos­pi­tal expe­ri­ence. They pro­vide patients and fam­i­lies with the tools they need to make informed deci­sions and ensure that poli­cies, prac­tices and pro­to­cols are in place that serve that pur­pose. They view fam­i­lies as full part­ners in the patient’s care and not as “vis­i­tors” or incon­ve­niences. They always lis­ten.  They know that when a loved one is receiv­ing care, the fam­i­ly is, in effect, also hos­pi­tal­ized and that they have a duty to pro­tect the health and well-being of care­giv­ing fam­i­ly mem­bers.

The best providers are atten­tive to the signs of fam­i­ly burn-out and stress, and use their expres­sions of con­cern, and com­plaints, as con­struc­tive early-warning indi­ca­tors that help to avoid dis­as­ter and the unin­tend­ed inflic­tion of emo­tion­al harm. They under­stand both the phys­i­cal and psy­cho­log­i­cal impact of the hos­pi­tal expe­ri­ence on patients and fam­i­lies. They embed respect in every aspect of care. They are forth­right and com­pas­sion­ate if harm occurs. They are com­mit­ted to the belief that, far from indi­cat­ing weak­ness or fail­ure on the part of providers or health­care pro­fes­sion­als in the face of adverse expe­ri­ences, an apol­o­gy is a demon­stra­tion of both the will­ing­ness to learn from unin­tend­ed con­se­quences and the oblig­a­tion on the part of true care­givers to help heal the emo­tion­al harm that can arise. The best health­care providers are dri­ven by a deep core of eth­i­cal val­ues. Integri­ty, open­ness, kind­ness and fair­ness are the touch­stones for all their inter­ac­tions with patients and fam­i­lies.  

A new par­a­digm for patient- and family-led engage­ment is nec­es­sary to ful­ly bring hos­pi­tal prac­tices into line with 21st cen­tu­ry patient and fam­i­ly real­i­ties.

In short, the best providers lead in patient and fam­i­ly engage­ment. We believe a new par­a­digm for patient and fam­i­ly engage­ment is nec­es­sary to ful­ly bring hos­pi­tal prac­tices into line with 21st cen­tu­ry patient and fam­i­ly real­i­ties.  We are com­mit­ted to help­ing them reach that goal. 

Lead­ing for change

We also believe the best insti­tu­tions need to speak up with a stronger voice in sup­port­ing these prin­ci­ples and in urg­ing their health­care col­leagues every­where to do the same.  To help cham­pi­on these efforts, The Cen­ter for Patient  Pro­tec­tion works at every lev­el of hos­pi­tal inter­ac­tion with patients and fam­i­lies to bring about pos­i­tive out­comes for the safe­ty of patients and the suc­cess of the fam­i­ly expe­ri­ence. Our per­spec­tive is informed and guid­ed by the voic­es of the patients and fam­i­lies who have suf­fered harm, and by their uni­ver­sal expec­ta­tion that their expe­ri­ences will be used to improve the health­care sys­tem in a way that makes it safer and more com­pas­sion­ate for every­one.

We think patients, fam­i­lies and pol­i­cy mak­ers will reward the health­care play­ers who are pre­pared to raise the bar for patient and fam­i­ly engage­ment, there­by reduc­ing the risk of harm in all its forms. 

Ensur­ing bet­ter out­comes for both patients and fam­i­lies 

By work­ing with patients and fam­i­lies every day, The Cen­ter for Patient Pro­tec­tion has been able to cap­ture their unique expe­ri­ences into teach­able lessons that can help every provider achieve the goals of com­bat­ing med­ical errors, cut­ting health­care costs and lit­i­ga­tion risks and reduc­ing the emo­tion­al harm faced by patients and fam­i­lies.  We have devel­oped these lessons into a num­ber of tools and time­ly, game-changing ini­tia­tives, like our Patient and Fam­i­ly Bed­side Med­kitSM, our Patient and Fam­i­ly Engage­ment Trig­ger ToolSM and our Guide­lines for Safer DNR for patients, fam­i­lies and clin­i­cians,  which are now avail­able for the hos­pi­tal set­ting.

For more infor­ma­tion please con­tact us here.

The videos at the side pro­vide a help­ful overview of the need for greater patient safe­ty in the hos­pi­tal set­ting, the con­se­quences when things go wrong, and the val­ue of an apol­o­gy as part of the heal­ing process.  

 

Note­wor­thy Patient Safe­ty Videos for Providers