Note to users of our outreach and advocacy service and other visitors

Please note that due to the over­whelm­ing response to recent media inter­views from across Cana­da and beyond, The Cen­ter for Patient Pro­tec­tion is unable to reply to every request for our free advo­ca­cy ser­vice. We val­ue your feed­back and always wel­come patient and fam­i­ly sto­ries and com­ments about health­care expe­ri­ences.  All emails are read.  But inso­far as our Patient and Fam­i­ly Engage­ment Out­reach Clin­ic and one‐to‐one inter­ven­tion ser­vices are con­cerned, at the cur­rent time our lim­it­ed resources must be focused on the most urgent sit­u­a­tions involv­ing vul­ner­a­ble patients and fam­i­lies in a cur­rent hos­pi­tal set­ting who require imme­di­ate sup­port and inter­ven­tion. If you are for­tu­nate enough not to cur­rent­ly find your­self in this sit­u­a­tion, it may take a while for us to respond.

In the mean­time, this site pro­vides a wealth of help­ful, evidence‐based, experience‐informed tools and infor­ma­tion designed to empow­er patients and fam­i­lies in their health­care jour­ney. Please review it care­ful­ly before con­tact­ing us.

You may be inter­est­ed to know that The Cen­ter for Patient   Pro­tec­tion receives no fund­ing from any part of the Cana­di­an health­care sys­tem or any Cana­di­an health­care provider. We are not sup­port­ed by, or con­nect­ed with, any law firm.  All oper­at­ing fund­ing, includ­ing the free ser­vices of our out­reach clin­ic, which has helped hun­dreds over the years from every major coun­try, is pro­vid­ed by The Center’s founder, Kath­leen Fin­lay.  

If you are seek­ing assis­tance through our Patient and Fam­i­ly Out­reach Clin­ic and to pro­tect your pri­va­cy, please do not attach or send any pho­tos or detailed health infor­ma­tion, such as med­ical charts or any­thing con­tain­ing your social insur­ance or health insur­ance num­bers. It is not nec­es­sary to pro­vide your home address.  Real first and last name, and email address, are required, how­ev­er. Please try to be suc­cinct in shar­ing your con­cerns and the spe­cif­ic out­come you are seek­ing. Long, single‐spaced pages jum­bled togeth­er into one giant para­graph will not be read.

If you are request­ing assis­tance based on the above cri­te­ria, please com­plete our on‐line inci­dent report.  It has been con­struct­ed to give us a quick idea of the sit­u­a­tion. We can­not be of assis­tance if you do not fill out this short form or at least explain why you can­not, if that is the case.  Please do not abuse our pol­i­cy by seek­ing our free ser­vice, which is reserved for the most vul­ner­a­ble of patients and fam­i­ly mem­bers who are also fac­ing finan­cial hard­ship, if that sit­u­a­tion does not apply to you.

Vis­i­tors should also be aware that the infor­ma­tion on this site is copy­right pro­tect­ed. In the past, our site, includ­ing its inno­v­a­tive and high­ly orig­i­nal patient safe­ty ini­tia­tives, have been sub­ject to a high rate of intel­lec­tu­al theft and pla­gia­rism. Any use of the orig­i­nal­ly gen­er­at­ed ideas and mate­ri­als con­tained on these pages by oth­ers, includ­ing gov­ern­ments, providers, researchers, aca­d­e­mics, blog­gers and oth­er patient safe­ty orga­ni­za­tions, must pro­vide appro­pri­ate attri­bu­tion to The Cen­ter for Patient  Pro­tec­tion. If the cita­tions are exten­sive, writ­ten per­mis­sion should be obtained first. 

Final­ly, The Cen­ter for Patient  Pro­tec­tion knows bet­ter than most just how dev­as­tat­ing break­downs in care and med­ical errors can be to both patients and fam­i­lies. We do the best we can to be of assis­tance. We nev­er provider med­ical or legal advice.  Our mis­sion is experience‐informed. Our work with patients and fam­i­lies over the years pro­vides us with a unique knowl­edge base of teach­able expe­ri­ences that is of enor­mous ben­e­fit to providers, as well as con­sumers of health­care ser­vices.  

We oper­ate on the basis of the heal­ing health­care virtues that have guid­ed The Cen­ter for Patient  Pro­tec­tion from the begin­ning.  

We trust you will fol­low sim­i­lar prin­ci­ples and show basic cour­te­sies in your inter­ac­tions with us.  

Thank you for your under­stand­ing.

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