Please note that due to the overwhelming response to recent media interviews from across Canada and beyond, The Center for Patient Protection is unable to reply to every request for our free advocacy service. We value your feedback and always welcome patient and family stories and comments about healthcare experiences. All emails are read. But insofar as our Patient and Family Engagement Outreach Clinic and one‐to‐one intervention services are concerned, at the current time our limited resources must be focused on the most urgent situations involving vulnerable patients and families in a current hospital setting who require immediate support and intervention. If you are fortunate enough not to currently find yourself in this situation, it may take a while for us to respond.
In the meantime, this site provides a wealth of helpful, evidence‐based, experience‐informed tools and information designed to empower patients and families in their healthcare journey. Please review it carefully before contacting us.
You may be interested to know that The Center for Patient Protection receives no funding from any part of the Canadian healthcare system or any Canadian healthcare provider. We are not supported by, or connected with, any law firm. All operating funding, including the free services of our outreach clinic, which has helped hundreds over the years from every major country, is provided by The Center’s founder, Kathleen Finlay.
If you are seeking assistance through our Patient and Family Outreach Clinic and to protect your privacy, please do not attach or send any photos or detailed health information, such as medical charts or anything containing your social insurance or health insurance numbers. It is not necessary to provide your home address. Real first and last name, and email address, are required, however. Please try to be succinct in sharing your concerns and the specific outcome you are seeking. Long, single‐spaced pages jumbled together into one giant paragraph will not be read.
If you are requesting assistance based on the above criteria, please complete our on‐line incident report. It has been constructed to give us a quick idea of the situation. We cannot be of assistance if you do not fill out this short form or at least explain why you cannot, if that is the case. Please do not abuse our policy by seeking our free service, which is reserved for the most vulnerable of patients and family members who are also facing financial hardship, if that situation does not apply to you.
Visitors should also be aware that the information on this site is copyright protected. In the past, our site, including its innovative and highly original patient safety initiatives, have been subject to a high rate of intellectual theft and plagiarism. Any use of the originally generated ideas and materials contained on these pages by others, including governments, providers, researchers, academics, bloggers and other patient safety organizations, must provide appropriate attribution to The Center for Patient Protection. If the citations are extensive, written permission should be obtained first.
Finally, The Center for Patient Protection knows better than most just how devastating breakdowns in care and medical errors can be to both patients and families. We do the best we can to be of assistance. We never provider medical or legal advice. Our mission is experience‐informed. Our work with patients and families over the years provides us with a unique knowledge base of teachable experiences that is of enormous benefit to providers, as well as consumers of healthcare services.
We operate on the basis of the healing healthcare virtues that have guided The Center for Patient Protection from the beginning.
We trust you will follow similar principles and show basic courtesies in your interactions with us.
Thank you for your understanding.