Kathleen Finlay is CEO of The Center for Patient Protection, a leading advocate for improved patient safety and patient- and family-centered care. She founded The Center following the horrific hospital ordeal experienced by her elderly mother, which saw irreparable damage inflicted on her as well as a record number of medical errors.
After researching thousands of pages of medical literature and consulting with renowned patient safety experts around the world, Kathleen discovered the quintessential fault line in the healthcare system: too many hospitals still deliver too much harm to patients when it is preventable and a lack of transparency often permits this harm to occur. She also discovered the infamous deny and defend culture that magnifies the emotional damage inflicted on patients and families when hospitals refuse to provide answers or will not hold themselves accountable when avoidable harm occurs.
Today, Kathleen is recognized as a global leader for patients and families in the battle to reduce hospital harm, to minimize its devastating emotional impact and to realize the significant cost savings that safer care can produce.
With its flagship campaign to put patients and families first, its unique tools and resources that help to inform and assist hospital users and providers, and its online outreach clinic to which patients and families around the world turn every day, The Center for Patient Protection has helped thousands navigate toward safer and more compassionate care. Today, Kathleen is recognized as a global leader for patients and families in the battle to reduce hospital harm, to minimize its devastating emotional impact and to realize the significant cost savings that safer care can produce.
For more than 20 years, Kathleen held positions in public policy development and capital markets regulation. That experience has informed her view today that medical errors, which are the third leading cause of death in the United States and Canada, constitute a serious public policy crisis that deserves the urgent attention of lawmakers and healthcare leaders.
Kathleen’s authentic and passionate voice, combined with her own real-life experience in dealing with the consequences and aftermath of hospital harm, have made her a sought-after commentator in the media. She is a regular contributor to The Huffington Post.