The Lab


PatientProtection.Healthcare’s Patient Safe­ty  Fam­i­ly Engage­ment Lab


This is where our ideas and pol­i­cy inno­va­tions are born. They are evidence-informed, based on the lived expe­ri­ences of thou­sands of patients and fam­i­lies who have inter­act­ed with us over the past decade.

Our Patient&Family Trig­ger Tool was one of the first prod­ucts of our Lab, along with our Bed­side  Med­kit.  It is where our huge­ly pop­u­lar What do Patients and Fam­i­lies Want? came into being. We devel­oped our Heal­ing  Health­care Virtues in the Lab and test­ed it in our inter­ac­tions with patients and fam­i­lies and the nar­ra­tives they have shared in our Hos­pi­tal Inci­dent Report, also pro­duced in the Lab set­ting.

We built our rec­om­mend­ed pro­to­col for Safer DNR prac­tices here and devel­oped a true 21st Cen­tu­ry Patient  Fam­i­ly Led Engage­ment par­a­digm for safer and more com­pas­sion­ate, trauma-informed care. 

Our research also inspired us to look for ways of turn­ing the hos­pi­tal com­plaint process into a true learn­ing tool.

Our time in the Lab also led to our call for a nation­al strat­e­gy to address and remove gender-based bar­ri­ers to wom­en’s health­care — includ­ing the way vic­tims of sex­u­al trau­ma are treat­ed by health­care pro­fes­sion­als, which leads to too many adverse out­comes. We’ve been look­ing at ways to re-imagine soci­ety’s, and the health­care com­mu­ni­ty’s, approach to sui­cide pre­ven­tion.  This led to our cam­paign for a more robust nation­al effort in which we tap the best and most dis­rup­tive minds avail­able that have brought inno­va­tion to oth­er fields. We’ve also been call­ing for the adop­tion of a sim­ple, fast three-digit 988 sui­cide pre­ven­tion line in Cana­da.  

At the heart of our Lab is the sim­ple idea, often praised in the­o­ry by health­care insid­ers but less com­mon­ly prac­ticed in real­i­ty, that we actu­al­ly lis­ten to what patients and fam­i­lies tell us. We know what they say mat­ters because count­less clin­i­cal stud­ies con­firm the val­ue of their voic­es.  And because our per­son­al expe­ri­ence in the health­care set­ting — includ­ing the trau­ma of not being lis­tened to and watch­ing the harm that caused for a loved one and her fam­i­ly — pro­vid­ed a wealth of lessons in what is most miss­ing most from the health­care expe­ri­ence today, and what needs to be done to fix it. 

Some of our work leads to entire­ly unique prod­ucts for patient safe­ty. Oth­ers address train­ing deficits.  And some take a fresh look at com­mu­ni­cat­ing in more res­o­nant lan­guage and images tra­di­tion­al con­cepts that still have a sol­id pur­pose.  

All of our work is orig­i­nal and high­ly inno­v­a­tive. It is done with­out a dol­lar of fund­ing by any lev­el of gov­ern­ment. Over the years, many well-funded providers and health­care orga­ni­za­tions have “bor­rowed” heav­i­ly from our lab. We wel­come inter­est in sup­port­ing our efforts on a more just and equi­table basis. Our Lab has no par­al­lel in the patient and fam­i­ly engage­ment com­mu­ni­ty any­where. 

We’ve got a num­ber of excit­ing things cur­rent­ly under the micro­scope and in devel­op­ment at the Lab right now.  We think they rep­re­sent the next gen­er­a­tion of safer, more com­pas­sion­ate and ful­ly engaged care. We know it’s what patients and fam­i­lies want. We hear from them every day.

And we actu­al­ly lis­ten.