Deny And Defend Culture Weakens Trust In Healthcare System

(Published in The Huffington Post) On a late Sunday night one recent long weekend, I was contacted by a family who was distressed over the treatment their elderly father was receiving in the hospital. I operate an online outreach clinic for patients and families through The Center for Patient Protection. It has helped thousands over […]

End the Silence about Hospital Suicides

(Published in The Huffington Post) International Suicide Prevention Day came and went last week. But it’s hard to know whether most hospitals noticed it, or how well they are doing in combating self-harm by their patients. How hospitals handle mental health issues can have serious consequences. One winter night in 2004, Cynthia Oster, 44, slammed her rented […]

Keep Ageism Out of the Hospital

(Published in The Huffington Post) Research shows age often a decisive factor in care decisions A new Canadian study shows that age is a critical factor in the kind of treatment patients receive. According to the research, which involved patients with traumatic spinal cord injuries, “patients over 70 years of age experienced considerable delays between admission […]

Taxpayers Should Stop Subsidizing Doctors’ Liability Costs

(Published in The Huffington Post) The 50th anniversary this year of the Medicare and Medicaid systems in the United States has predictably prompted a good deal of reflection and even some celebration. They were milestones of healthcare advancement in that country to be sure. But much less reflection seems to happen with the Canadian system, […]

Harm of Anti-psychotic Medication a Problem for Patients in Hospitals, Too

(Published in The Huffington Post) A government agency in Ontario has called for nursing homes in that province to re-evaluate their use of antipsychotic medications like quetiapine (marketed under the brand name Seroquel). Health Quality Ontario says more than 60 percent of residents in some nursing homes are receiving Seroquel and other drugs like it. […]

We Need More Patients and Families Speaking Up for Safer Hospitals

More and more families are giving voice to hospital horror stories so that what happened to their loved ones, and mine, does not happen again. Standing up for safer care after a hospital has inflicted harm is never easy for a family. In many cases, the patient does not get to be part of that […]

Healthcare Complaints: The Casino Where Patients and Families Seldom Win

  It’s time for a top-to-bottom review of just how user-friendly and fair our healthcare complaint bodies really are.  You expect that casinos are going to be slanted in favor of the house. But you don’t imagine those kind of odds when it comes to complaints about hospitals and healthcare providers that may have caused […]

What You Won’t See on Television About Canada’s Healthcare System

Deaths from med­ical mis­takes occur one patient at a time. Yet, taken together in Canada, they are the equiv­a­lent of a large city bus full of pas­sen­gers crash­ing and killing every­one on board every day of the year.  So why is there so little focus on this epidemic of harm? (Published in The Huffington Post) […]

Our Healthcare Systems Need A Strong Dose of Compassion

It should be no more acceptable to encounter an absence of compassion, kindness and respect in the healthcare setting than it is to buy a new car and discover they forgot to include the brakes.  Yet it happens to patients and families everyday around the world, along with the emotional harm it unleashes. (Published in […]