What Patients and Families Can Teach Hospitals About Avoiding Harm

(Newest from The Huffington Post) Delivering healing care to patients and families in the aftermath of medical errors, and their emotional impacts, ought to be a core function of every provider, too. A recent Canadian study for all provinces except Quebec reported that one in 18 hospitalized patients experienced avoidable medical errors in 2014 – […]

Our System Does More to Protect Doctors Than the Patients They’ve Harmed

Making organizations like the CMPA rich should not be the goal, or result, of government policy. Protecting patients  should be. Canadians who experience medical harm at the hands of the healthcare system they pay for are often chagrined to learn that, if they pursue their legal remedies in court, they are also footing the bill […]

Canadian Doctors Should Learn to Apologize

The Center for Patient Protection has heard from many families across Canada, the U.S. and  Great Britain about their horrible hospital experiences.  Almost none ever received an apology. It could have made such a difference, and at little cost to the healthcare providers and professionals involved. Published in The Huffington Post

Deny And Defend Culture Weakens Trust In Healthcare System

(Published in The Huffington Post) On a late Sunday night one recent long weekend, I was contacted by a family who was distressed over the treatment their elderly father was receiving in the hospital. I operate an online outreach clinic for patients and families through The Center for Patient Protection. It has helped thousands over […]

End the Silence about Hospital Suicides

(Published in The Huffington Post) International Suicide Prevention Day came and went last week. But it’s hard to know whether most hospitals noticed it, or how well they are doing in combating self-harm by their patients. How hospitals handle mental health issues can have serious consequences. One winter night in 2004, Cynthia Oster, 44, slammed her rented […]

Keep Ageism Out of the Hospital

(Published in The Huffington Post) Research shows age often a decisive factor in care decisions A new Canadian study shows that age is a critical factor in the kind of treatment patients receive. According to the research, which involved patients with traumatic spinal cord injuries, “patients over 70 years of age experienced considerable delays between admission […]

Taxpayers Should Stop Subsidizing Doctors’ Liability Costs

(Published in The Huffington Post) The 50th anniversary this year of the Medicare and Medicaid systems in the United States has predictably prompted a good deal of reflection and even some celebration. They were milestones of healthcare advancement in that country to be sure. But much less reflection seems to happen with the Canadian system, […]

Harm of Anti-psychotic Medication a Problem for Patients in Hospitals, Too

(Published in The Huffington Post) A government agency in Ontario has called for nursing homes in that province to re-evaluate their use of antipsychotic medications like quetiapine (marketed under the brand name Seroquel). Health Quality Ontario says more than 60 percent of residents in some nursing homes are receiving Seroquel and other drugs like it. […]

Healthcare Complaints: The Casino Where Patients and Families Seldom Win

  It’s time for a top-to-bottom review of just how user-friendly and fair our healthcare complaint bodies really are.  You expect that casinos are going to be slanted in favor of the house. But you don’t imagine those kind of odds when it comes to complaints about hospitals and healthcare providers that may have caused […]